How do I install the True Key extension on Microsoft Edge?

To install the True Key extension on the Microsoft Edge browser, start by visiting our installation guide from within the Edge browser.

If you find you're still encountering a problem installing the extension, it may be due to one of the common reasons below.

Quick Links

  1. Extension has not been activated
  2. How do I make the True Key extension icon appear in my toolbar?
  3. Problems installing the application through the Windows Store
  4. Error Message "ms-windows-store"

Extension has not been activated

First, check to make sure the True Key extension has been activated in your Edge browser. 

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If you don't see the blue True Key icon in your browser bar, use the steps below to activate the extension.

1. Start by clicking the More icon, consisting of 3 dots, in the top right-hand corner of your browser window.

1-1_-_first-step.png\

2. Click Extensions on the drop-down menu that appears. 

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3. Under Extensions, click True Key or the gear icon to the right.

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4. Toggle the True Key OFF switch to ON to activate the extension.

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5. An informational pop-up will appear to notify you that a new extension has been added to your browser. Click Turn it on to activate the extension.

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6. If you return to the More icon, you should now see the True Key icon at the top.

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How do I make the True Key extension icon appear in my toolbar?

If you don't see the True Key extension icon in the toolbar within the Edge browser, simply follow these steps to add it. 

1. Start by clicking the More icon, consisting of 3 dots, in the top right-hand corner of your browser window.

2-1_-_first-step.png

2. Click Extensions on the drop-down menu that appears.

2-2_-_second-step.png

3. Under Extensions, click True Key or the gear icon to the right. If the True Key icon says OFF, first activate the extension in your browser

2-3_-_third-step.png

4. Toggle the True Key OFF switch to ON to activate the extension.

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The True Key icon should now appear in your toolbar. Simply click the icon to open the True Key Launchpad or start browsing the web to access your sites.

Problems installing the application through the Windows Store

If you’re having issues installing the True Key app from the Windows Store, try restarting your computer and relaunching the installation process. If you continue to have any issues with the Windows Store, take a look at the Microsoft Community for more help.

Error Message "ms-windows-store" 

If you receive an error like the one shown below, then the Windows Store may be unavailable. This error could be due to restrictions set by your system administrator. More information can be found here.

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